EMS BILLING
Our 15 year history of EMS billing and MVA billing has allowed us to develop relationships with Medicare, Medicaid, Insurance carriers and even hospitals on a national level. This experience and knowledge is also cornerstone of our highly accurate EMS billing process & MVR billing process.
Medicount Management Inc’s operations focus primarily on high collections with superior customer service. Everyone from the owner of the company to the file room clerk is available through our toll-free number. Our “Patient Relations” department is available not only to answer any questions for your patients, but to contact those patients with missing insurance information to ensure maximum revenue. Data entry guarantees your runs in a 24 hour period of time, no matter what the volume. Your checks will be processed the same day as received.
Summary Of Steps In The MVA & EMS Collections Process
When Medicount Management, Inc. receives the EMS and MVA runs from the client we proceed to enter the information into our EMS billing database for processing. For repeat patients whose insurance information we already have, and they were EMS transported in the last 6 months, we process the appropriate insurance claim form.
For any new EMS or MVA patients, we contact the patient via phone
for their insurance information. IF we are unable to contact the
patient we then contact the receiving hospital for the appropriate
billing and responsibility party information.
On a daily basis we print insurance forms and submit claims electronically
for any new patient information obtained that day. At this time
we also print claims that to be appealed, corrected, or have further
information explained.
Payments are processed the day they are received. At this time we print and submit any corresponding secondary claims.
On a daily bases Medicount Management, Inc. prints a listing of patiens whom we still have not received patient insurance information. Patient statements are sent monthly; statements include an itemized listing of their account. We send patient statements a minimum of three times. Our clients determine how we handle delinquent accounts.
Claims status is done with insurance carriers via phone if we have not received payments or requests for additional information within 30-60 days of the initial submission of paper claims. For electronic claims we follow-up with the carrier after 21 days of the initial submission. If we are unable to contact the insurance carrier we proceed to send a claim tracer and copy of the bill to the carrier. Through our system it is impossible for a claim not to have activity accomplished on it within 46 days!
Superior Expeditious Service
We continuously ensure that we maintain enough staff on hand, no matter what our growth rate is. Our client to employee ratio is currently 4.7 to 1, with our average employee working in our company for 28 months.
We do all the work for you. With today’s rules and regulations, paperwork needed can be sometimes be confusing, tedious, and very costly. We take all the hassle out for you by doing everything from obtaining patient signatures, to submitting statements to attorneys for settlement purposes. We also maintain relationships with area attorneys devoted specifically to fire/ems law to assist our clients no matter what their needs.